Frequently Asked Questions
Everything you need to know about shopping at AG LEGO Certified Stores.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within major metropolitan areas, while regional deliveries may take up to 7-10 business days.
What is your return policy for sets and merchandise?
We accept returns within 30 days of purchase, provided the item is in its original, unopened packaging with the factory seal intact.
Are the products sold here authentic LEGO® sets?
Yes, as a LEGO® Certified Store, we exclusively sell 100% authentic LEGO® products, including exclusive sets and hard-to-find collectibles.
Can I use my LEGO® VIP/Insiders points here?
AG LEGO® Certified Stores operate on a specific regional loyalty program. Please check our loyalty page to see how to earn and redeem points specifically at our locations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various Buy Now, Pay Later options at checkout.
Do you offer Click & Collect services?
Yes, you can select the 'Click & Collect' option at checkout to pick up your order from your nearest AG LEGO® Certified Store location, usually ready within 24 hours.